Our exchange policy
We offer exchanges only, we don't offer refunds.
You have 14 days from the day your order arrives to request an exchange. Items must be unwashed, and in good condition.
How an exchange works
- Message us on WhatsApp at +961 70 610 016, or email 99activewear@gmail.com, with your order number and the size or piece you'd like instead.
- We'll confirm the exchange and check the replacement is in stock.
- Our delivery company comes to you, collects the original item and hands over the new one.
- Delivery charges apply as normal for the exchange trip.
Collection and drop-off
All exchanges are handled by our delivery company. We don't offer personal pick-ups or drop-offs. There's no address to visit, and you don't need to go anywhere. The courier handles the swap at your door.
Questions
We don't offer refunds at the moment — only exchanges, within 14 days of your order arriving. If something arrived faulty or isn't what you ordered, message us and we'll make it right.
Delivery charges apply as normal for the exchange trip, the same as any other delivery.
No — everything goes through our delivery company. They collect the original piece and hand you the replacement at the same visit, so there's nowhere you need to travel to.
Send us photos of the issue along with your order number, on WhatsApp at +961 70 610 016 or by email at 99activewear@gmail.com, and we'll sort a replacement for you.
14 days from the day your order arrives. After that we can't process an exchange.