Refund policy

Exchanges only

We want you in the right fit, so we offer exchanges on all full-price items. We do not offer refunds.

The 14-day window

You have 14 days from the day your order arrives to request an exchange. After 14 days we're unable to process one.

Condition

Items must be in good condition, unworn, and unwashed. 

How an exchange works

1. Message us on WhatsApp at +961 70 610 016, or email 99activewear@gmail.com, with your order number and the size or piece you'd like instead.
2. We'll confirm the exchange and check that your replacement is in stock.
3. Our delivery company comes to you, collects the original item, and hands over the replacement in the same visit.
4. Delivery charges apply as normal for the exchange trip, paid in cash to the courier at that visit.

No personal pick-up or drop-off

All exchanges are handled by our delivery company. We don't operate a physical location for collections or drop-offs, the courier handles the swap at your door.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, or isn't what you ordered, contact us within 14 days of delivery with your order number and photos of the issue. We'll replace it at no extra cost to you, and you won't be charged delivery for the exchange. Where a replacement isn't available, we'll agree a solution with you directly. Nothing in this policy affects any rights you have under applicable consumer protection law.

Questions

WhatsApp +961 70 610 016 or email 99activewear@gmail.com.